Best practice seminars

Want to know how to turn compliance training into an immersive learning environment? Or, get the inside scoop on how Sky's onboarding portal saved annual induction costs?

Customer service and sales e-learning - blue Sky thinking

However many customers you have it's vitally important to ensure your customer service and sales advisors are engaged with their work. When you have ten million it's essential. Sky's onboarding portal - designed with Brightwave - is an award-winning learning solution which has saved the broadcaster significant annual induction costs, accelerated time-to-competence and increased sales force effectiveness.

This presentation features best practice case studies (Sky Broadband and Talk and the award-winning Get Up To Speed*).

Speakers:
Charles Gould, Managing Director, Brightwave
Stuart Coyle, Curriculum Design Manager, Sky

*Sky and Brightwave Get Up To Speed - Winner of CCA Excellence Award 2009

An innovative approach to compliance: thinking out of boxes not ticking them

Memorable... personable... actionable - not words usually associated with compliance training. But, with a little innovation and creativity it is possible to replace hoop-jumping, box-ticking learning programmes with approaches that engage learners, increase competency and business performance.

Speakers:

• Charles Gould, Managing Director, Brightwave
• James Cory-Wright, Head of Learning Design, Brightwave