Originally published in Learning Technologies magazine Dec 2009

Charles Gould, explores how successful learning platforms in the next decade can motivate learners and provide the impact metrics businesses need.

Originally published in Government Opportunities Nov/Dec 2009

Charles Gould speaks to Government Opportunities about Brightwave's new Local Government E-Learning Service and how a collaborative procurement exercise secured efficiency gains for a group of Scottish councils.

Originally published on TrainingZone.co.uk
In a real-time business environment, how do you ensure staff are kept fully up to speed on new products and services, while also keeping customers happy? Lars Hyland outlines ways in which technology can improve knowledge, learning and communication in the pressurised environment of the contact centre.